How do I remove negative values from the GSTR-3B summary in Zoho Books?
Negative values in table 3.1 appear when the credit notes for the month or quarter exceed the invoices. Zoho's fix is to void the credit notes causing it (Sales > Credit Notes > open the note > More > Void), push the GSTR-3B summary, and unvoid the credit notes afterwards. If GSTR-1 for that month is already filed, read the cautions first.
Before you void
Zoho's article separates two cases. If you filed GSTR-1 on the GST portal for that month, unfile it in Zoho Books first. If you filed or submitted GSTR-1 from Zoho Books itself, Zoho asks you to contact its support team before changing anything.
Steps
Zoho's own steps, in order:
- Log in to Zoho Books and go to Sales > Credit Notes.
- Open an open credit note of a GST-registered customer, scroll to the right and click More.
- Select Void from the dropdown. Repeat for each credit note causing the negative value.
- Once they are voided, the negative values disappear from table 3.1, and you can push the GSTR-3B summary to the portal and finish filing.
- After filing, unvoid the credit notes. An unvoided note returns to Draft, so convert it back to Open to make it active again.
FAQs
Why does table 3.1 show a negative number?
Zoho's article explains that the total of credit notes for the month or quarter is larger than the total of invoices, as in its example where an inter-state credit note exceeds the inter-state invoice.
Do I need to unvoid the credit notes afterwards?
Yes. Zoho's note says to unvoid them after the GSTR-3B summary is filed, and then convert them from Draft back to Open.
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Last reviewed 2026-10-15
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