Support
If you come across any issues, please contact us on our email: support@charterai.in
Hours
Monday to Saturday, 10:00 to 19:00 IST.
Normal response time
Next business day for anything outside a deadline week.
Deadline-week SLA
During the 7 days before a statutory due date, we treat support as urgent: first response within 2 business hours, and a same-day fix or workaround for anything blocking a filing.
| Deadline | Deadline-week window |
|---|---|
| GSTR-3B (monthly) | The 7 days before the 20th of every month |
| TDS payment challan (monthly) | The 7 days before the 7th of every month |
| ITR filing (non-audit cases) | The 7 days before 31 July |
| ITR filing (audit / TP cases) | The 7 days before 31 October |
| Advance tax instalments | The 7 days before 15 June, 15 September, 15 December and 15 March |
Deadline windows are the recurring due dates in the compliance calendar (GSTR-3B, TDS, ITR, advance tax).
Status and incidents
There is no public status page yet. If something is down, write to support@charterai.in and we'll confirm directly.