Refund policy

The annual plan is a single, one-time charge through Razorpay. There is no auto-renewal, no recurring debit and no standing mandate on your payment method, so there is nothing to cancel in the usual sense. Choosing not to renew means you simply are not charged again: your access continues to the end of the paid year and then stops, unless you renew.

If this is your first Charter AI subscription, you can request a refund within 7 days of the date of payment by emailing support@charterai.in. After 7 days, the charge is final and access simply runs to the end of the paid year (see timelines).

If you have subscribed before — under the same email, phone number or account — you are eligible for a pro-rata refund within the 7-day window, but not a full refund.

The AI allowance you have used in that 7-day window decides how much comes back:

• 10% or less of your annual AI allowance used: full refund.
• More than 10% used: the refund is reduced in proportion to the allowance consumed — refund = amount paid × (1 − proportion of the annual AI allowance consumed).

Worked example: if you have used 30% of the annual allowance when you ask for a refund, 70% of ₹14,999 is refunded — ₹10,499.

Unused allowance does not carry forward to a new subscription period, refunded or not.

Email support@charterai.in from the address on your account, within 7 days of payment. There is no cancellation form to fill in — just the email.

Refunds are processed within 10 business days of approval, to the original payment method. Outside the 7-day window, there is no refund and access continues, unchanged, to the end of the paid year.

Eden Labs Private Limited may decline a refund where the account has breached the terms of service — for example, sharing one login across firms, or automated scraping of the product.

Questions about a refund: write to support@charterai.in.