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Why does the GSTR-2A or 2B download fail in Busy?

Busy's help centre points to five causes: no stable internet, a wrong system date or regional format, API access switched off on the GST portal, a wrong GST portal username under GST/VAT in Busy, and Busy being blocked by antivirus or not running as administrator. Work through them in that order, and confirm the return for that period has actually been filed.

Checks to run, in order

Busy publishes these checks in two FAQ answers. They apply to GSTR-2A and to the GSTR-2B JSON files fetched from Transactions > GST Misc Utilities.

  1. Confirm the internet connection is stable, and try a different connection if it still fails.
  2. Check the system date and format. Busy's FAQ asks for the date to be set correctly and for the regional settings to be set to a standard Indian format.
  3. Check that the GSTR for that month has been filed. A return that is not yet filed has no data to download.
  4. Enable API access in the GST portal under View Profile > Manage API Access.
  5. Confirm the GST portal username is entered correctly under GST/VAT in Busy.
  6. Run Busy in administrator mode and make sure antivirus is not blocking it, then try again.
How Charter AI does this

If the download from inside Busy keeps failing, you can download the GSTR-2B file from the GST portal yourself and upload it to Charter AI along with your Busy purchase register. Charter AI reads the JSON or Excel file and reconciles it, so no software on your computer has to connect to the portal.

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FAQs

Why does a particular month download as empty?

Busy's FAQ asks you to confirm the GSTR return for that period has been filed, since an unfiled period has nothing to fetch.

Does the system date really matter?

Yes. Busy's FAQ lists a wrong system date and format among the causes of failed downloads.

Related guides

Related law

Sources checked

Last reviewed 2026-10-15

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